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Housing & Homelessness Services

In case of emergency please contact Victoria Police: 000

Victorian state-wide Homelessness Line

Victorian state-wide Homelessness Line 

Phone: 1800 825 955

The Victorian homelessness system is organised under The Opening Doors Framework or ‘Opening Doors’. In simple terms Opening Doors has a limited number of designated entry points into the homelessness system. The purpose of these entry points is to assess needs, prioritise and connect people to the services and resources they need.

Call 1800 825 955 to be put through to your closest entry point

Local response Monday to Friday 9.00am to 5.00pm. Calls outside these hours are diverted to Salvation Army Crisis Centre.

Anchor Inc

Anchor Inc.

Phone: 9760 6400
Location: Lilydale 

Local entry point operating Monday – Friday 9.00 1m to 5.00 pm. (SUBURBS: Chirnside Park, Christmas Hills, Coldstream, Healesville, Kalorama, Kilsyth, Launching Place, Lilydale, Montrose, Mooroolbark, Mt.Dandenong, Mt.Evelyn, Silvan, Wandin, Wandin East/North, Warburton, Woori Yallock, Yarra Glen, Yarra Junction)

Services include:

  • Housing support services
  • Child and family services
  • Youth development services

For more information see: http://www.anchor.org.au/

The Salvation Army Homelessness - East

The Salvation Army Homeslessness – East

Locations: Nunawading – phone 9890 7144

Local entry point operating Monday – Friday 9.00 am to 5.00 pm. (SUBURBS: Ashburton, Ashwood, Balwyn, Balwyn North, Bulleen, Camberwell, Canterbury, Chadstone, Clayton, Doncaster, Doncaster East, Donvale, Glen Iris, Hawthorn, Hawthorn East, Hughesdale, Kew, Kew East, Mount Waverley, Notting Hill, Oakleigh, Oakleigh East/South, Park Orchards, Templestowe, Templestowe Lower, Warrandyte, Warrandyte South and Wonga Park). Crisis Accommodation is managed through the Gateways Program at offsite locations.

Services Include:

  • Crisis Assistance
  • Alcohol and other drug services
  • Chaplaincy
  • Case Management
  • Outreach Support
  • Homelessness Support Services
  • Youth Homelessness Support Services
  • Crisis Accommodation
  • Alcohol and other drug services
  • Recreational services
  • Chaplaincy
  • Nursing (Bolton Clarke Homeless Persons Program)

For more information see https://www.salvationarmy.org.au/about-us/our-services



Phone: 8870 4020
Location: Ringwood

If you are homeless, at risk of losing your home, or struggling with finding somewhere affordable to live, Uniting have a range of services to support you with: 

For more information see: https://www.unitingvictas.org.au/services/homelessness-housing/

Community Housing Limited (CHL)

Community Housing Limited (CHL)

Phone: 9856 0098
Location: 1 Chapel St, Blackburn

Local entry point operating Monday – Friday 9.00 am to 5.00 pm.  (SUBURBS: Blackburn, Box Hill, Box Hill North, Bulleen, Burwood, Burwood East, Doncaster, Forest Hill, Glen Waverly, Mont Albert, Mont Albert North, Nunawading, Surrey Hills, Templestowe, Lower Templestowe, Wheelers Hill)

Services Include:

  • Homelessness services
  • Access to Housing Establishment Funds
  • Transitional housing options
  • Social housing and affordable housing information
  • Housing information and referral

For more information see: https://chl.org.au/

Family Access Network

Family Access Network

Phone: 9890 2673
Location: Box Hill

Homelessness support services accessed through opening doors (1800 825 955)

Services Include:

  • Homeless support services
  • Transitional accommodation response for LGBTIQ young people
  • Private rental brokerage program
  • Life skills
  • Children’s program
  • Volunteers program

For more information see: http://www.fan.org.au/

EACH Housing

EACH Housing

Phone: 9847 5916
Location: Outer East and South East

Services Include:

Services include:

  • Community Housing
  • Specialist disability housing

For more information see: https://eachhousing.com.au/

Salvation Army Housing Victoria (SAHV)

Salvation Army Housing Victoria (SAHV)

Phone: 03 8873 5288
Location: Blackburn

Salvation Army Housing (SAH) and Salvation Army Housing (Victoria) (SAHV) are community housing organisations that provide homes for individuals and families who are homeless or at risk of homelessness, are on low incomes and those with specific support needs. We run a range of programs which include Long term housing, Transitional housing, Crisis accommodation and Rooming house properties.

Services Include:

  • Crisis accommodation
  • Transitional housing options
  • Social housing
  • Repairs and maintenance

For more information see: https://www.salvationarmy.org.au/need-help/housing/



Locations: Maroondah – phone: 1300 111 400

Services Include:

Wellways provide a wide range of services including:

  • Pathways to Home provides the following to people who are experiencing rough sleeping and located in the Maroondah region:

    • assistance to people to access immediate and ongoing health and housing needs
    • support services to meet a person’s needs.

For more information see: https://www.wellways.org/



HousingVic makes it easier to find the right information about housing and housing assistance in Victoria.

This website is the source of information for current public housing renters, potential social housing renters and anyone wanting to know about housing in Victoria.

Social housing can be applied for through the Victorian Housing Register: https://housing.vic.gov.au/

Women’s Housing Ltd.

Women’s Housing Ltd

Phone: 9412 6868

Women’s Housing Limited (WHL) is a statewide not for profit organisation that provides low costs housing to women at risk of homelessness. 

Services Include:

  •  Intake and assessment services for homeless women
  • Distributing Housing Establishment Funds to assist women experiencing a housing crisis
  • Housing assistance and referral to women exiting prison

For more information see: https://womenshousing.com.au/

Tenants Union of Victoria

Tenants Union of Victoria

Phone: 9416 2577

Services Include:

  • Information for tenants about their rights

For more information see: https://www.tuv.org.au/

Ngwala Willumbong

Ngwala Willumbong

Phone: 9510 3233
St Kilda

Services Include:

  • The Specialist Homelessness Services (SHS) provides Indigenous men, women, families and youth who are experiencing, or at risk of, homelessness with timely access to assistance and/or referral. The program provides access to short term/crisis accommodation in Southern and Eastern Metropolitan Melbourne.

For more information see: https://www.ngwala.org.au/

Education First Youth Foyer at Homesglen Insititute - Launch Housing

Education First Youth Foyer at Homesglen Institute – Launch Housing

Phone: 03 9564 6488
Glen Waverley

Education First Youth (EFY) Foyers works to break the cycle of homelessness by supporting young people, aged 16 to 24, to build a secure and sustainable livelihood.

By providing young people supported student housing, dedicated coaching, and a suite of opportunities and resources, EFY Foyers help youth to build the skills they need to lead fulfilling, independent and productive lives.

For more information see https://www.launchhousing.org.au/service/education-first-youth-foyer/

Kirrang Wilam - Anglicare Victoria

Kirrang Wilam – Anglicare Victoria

Phone: Burwood
9896 6322 

Services Include:

  • Youth refuge

For more information see: https://www.anglicarevic.org.au/our-services/foster-care/youth-refuges/

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