Victorian state-wide Homelessness Line (Opening Doors)

Phone: 1800 825 955

Services Include:

• The Victorian homelessness system is organised under The Opening Doors Framework or ‘Opening Doors’.
• In simple terms Opening Doors has a limited number of designated entry points into the homelessness system.
• The purpose of these entry points is to assess needs, prioritise and connect people to the services and resources they need.
• In the Eastern Metropolitan Region there are five entry points
• Anchor – Lilydale
• Community Housing Limited – Box Hill
• SalvoCare Eastern – Kew
• Uniting Harrison – Knox
• Uniting Wesley – Ringwood

Call 1800 825 955 to be put through to your closest entry point

Local response Monday to Friday 9.00am to 5.00pm. Calls outside these hours are diverted to Salvation Army Crisis Centre.

Uniting Harrison

Phone: 9051 3000
Location: Mount Waverly

Local entry point operating Monday – Friday 9.00 1m to 5.00 pm. (SUBURBS: The Basin, Bayswater, Belgrave, Tecoma, Boronia, Clematis, Emerald, Ferntree Gully, Ferny Creek, Kallista, Knoxfield, Lysterfield, Macclesfield, Monbulk, Mountain Gate, Mulgrave, Narre Warren East, Olinda, The Patch, Rowville, Sassafras, Scoresby, Sherbrooke, Tremont, Vermont, Vermont South, Wantirna, Wantirna South)

Services Include:

• Crisis assistance
• Family mediation
• Homelessness services
• Youth services
• Affordable housing
• Tenancy Assistance and Advocacy Program (TAAP)
• Private Rental Assistance Program (PRAP)

For more information see:https://www.unitingharrison.org.au/

Anchor Inc.

Phone: 9760 6400
Location: Lilydale 

Local entry point operating Monday – Friday 9.00 1m to 5.00 pm. (SUBURBS: Chirnside Park, Christmas Hills, Coldstream, Healesville, Kalorama, Kilsyth, Launching Place, Lilydale, Montrose, Mooroolbark, Mt.Dandenong, Mt.Evelyn, Silvan, Wandin, Wandin East/North, Warburton, Woori Yallock, Yarra Glen, Yarra Junction)

Services include:

• Housing support services
• Child and family services
• Youth development services

For more information see: http://www.anchor.org.au/

SalvoCare Eastern

Locations: Kew 9853 5680 and Box Hill 9890 7144

Local entry point operating Monday – Friday 9.00 am to 5.00 pm. (SUBURBS: Ashburton, Ashwood, Balwyn, Balwyn North, Bulleen, Camberwell, Canterbury, Chadstone, Clayton, Doncaster, Doncaster East, Donvale, Glen Iris, Hawthorn, Hawthorn East, Hughesdale, Kew, Kew East, Mount Waverley, Notting Hill, Oakleigh, Oakleigh East/South, Park Orchards, Templestowe, Templestowe Lower, Warrandyte, Warrandyte South and Wonga Park). Crisis Accommodation is managed through the Gateways Program at offsite locations.

Services Include:

• Crisis Assistance
• Alcohol and other drug services
• Chaplaincy
• Case Management
• Outreach Support
• Homelessness Support Services
• Youth Homelessness Support Services
• Crisis Accommodation
• Alcohol and other drug services
• Recreational services
• Chaplaincy
• Nursing (Bolton Clarke Homeless Persons Program)

For more information see https://www.salvationarmy.org.au/about-us/our-services

Uniting Wesley

Phone: 8870 4020
Location: Ringwood

Local entry point operating Monday – Friday 9.00 am to 5.00 pm. (SUBURBS: Bayswater North, Croydon, Doncaster East, Donvale, Mitcham, Park Orchards, Ringwood, Ringwood East, Warrandyte, Wonga Park, Heathmont)

Services Include:

• Housing and Homelessness
• Crisis Homelessness response
• Longer term support programs for youth, families and social housing tenants
• Tenancy Assistance and Advocacy program
• Private Rental Assistance
• Family Violence support programs
• Material aid (including food)
• Office facilities include showers, washing machines, client computers

For more information see: https://www.unitingwesley.org.au

Community Housing Limited (CHL)

Phone: 9856 0098
Location: Box Hill

Local entry point operating Monday – Friday 9.00 1m to 5.00 pm.  (SUBURBS: Blackburn, Box Hill, Box Hill North, Bulleen, Burwood, Burwood East, Doncaster, Forest Hill, Glen Waverly, Mont Albert, Mont Albert North, Nunawading, Surrey Hills, Templestowe, Lower Templestowe, Wheelers Hill)

Services Include:

• Homelessness services
• Access to Housing Establishment Funds
• Transitional housing options
• Social housing and affordable housing information
• Housing information and referral

For more information see: https://chl.org.au/

Family Access Network

Phone: 9890 2673
Location: Box Hill

Homelessness support services accessed through opening doors (1800 825 955)

Services Include:

• Homeless support services
• Transitional accommodation response for LGBTIQ young people
• Private rental brokerage program
• Life skills
• Children’s program
• Volunteers program

For more information see: http://www.fan.org.au/

Anglicare

Phone: 9896 6322
Location: Box Hill

Services Include:

Foster Care Intake services (Box Hill and Lilydale location, 9735 4188)

• Kinship care
• Lead tenant accommodation for young people
• Crisis accommodation for young people

For more information see: https://www.anglicarevic.org.au/contact-us/locations/?region=eastern

EACH Housing

Phone: 9847 5916
Location: Outer East and South East

Services Include:

• Services include:
• Community Housing
• Specialist disability housing

For more information see: http://www.each.com.au/service/support-and-discharge-eastern-service-shades/

Salvation Army Housing Victoria (SAHV)

Phone: 8541 4576
Location: Glen Waverley

A Provider of Transitional Housing in the Eastern Metropolitan Region of Melbourne.

Services Include:

• Crisis accommodation
• Transitional housing options
• Social housing
• Repairs and maintenance

For more information see: https://www.salvationarmy.org.au/locations/victoria/salvation-army-housing/

Wellways

Locations: Surrey Hills 8873 2530, Box Hill 8873 2500, Mitcham 88732500

Services Include:

Wellways provide a wide range of services including:

• Specialist housing and recovery programs supporting people who are homeless or at risk of homelessness
• Assertive outreach
• Brokerage
• Disability services
• Mental Health services
• Community Care
• Family services

For more information see: https://www.wellways.org/

EDVOS

Phone: 9259 4200
Location: Ringwood

Housing support services include:

• Safe at Home
• Private Rental Assistance.
• In addition, EDVOS provide
• Risk Assessment Management Panel
• Children’s Support Advocate
• Family Violence Counselling
• Case Management
• Intensive Case Management
• Court Support
• Pet Safety Program
• Repeat Police Attendance
• After Hours Response
• Therapeutic Recovery Group
• Personal Safety Initiative
• Flexible Support Packages
• Aboriginal Liaison Officer

For more information see: https://www.edvos.org.au/

Mind Australia

Phone:1300 286 463
Location: multiple locations across the Eastern Metropolitan Region

Services Include:

• Homeless Transition Support Service providing outreach to help find accommodation for people with mental health issues, and provide linkage with other support services
• Mind Recovery College for people with lived experience of mental illness are supported by professional educators to deliver courses
• Prevention and Recovery Care (PARC) short term intensive recovery support to help transition from an acute mental health facility or to help avoid hospitalisation
• NDIS Support coordination

For more information see http://www.mindaustralia.org.au/services/victoria

The Department of Health and Human Services

General enquiries: 1300 650 172  & Housing Office 9871 5199
Location: Ringwood

Services Include:

• Social housing is accessed through the Victorian Housing Register: https://housing.vic.gov.au/

Women’s Housing Ltd

Phone: 9412 6868
Location: State-wide

Services Include:

• Financial assistance (HEF) for women

For more information see: https://womenshousing.com.au/

Housing Choices Australia

Phone: 1300 312 447
Location: Melbourne

Services Include:

• Disability services
• Mental health services
• Financial assistance
• Crisis accommodation
• Advocacy services

For more information see: http://www.housingchoices.org.au/

Women’s Property Initiative

Phone: 9664 7800
Location: Melbourne, 

Services Include:

• Community housing service for women

For more information see: https://wpi.org.au/

Tenants Union of Victoria

Phone: 9416 2577
Location: State-wide

Services Include:

• Information for tenants about their rights

For more information see: https://www.tuv.org.au/

See Family Violence Crisis Accommodation

For more information see https://housing.vic.gov.au/crisis-emergency-accommodation

Ngwala Willumbong

Phone: 9510 3233
Location: St Kilda

Services Include:

• Ngwala Willumbong is a key service provider offering specialist alcohol and drug rehabilitation and outreach support services to the Aboriginal communities of Victoria.
• Ngwala provide a range of outreach services to the Eastern Metropolitan Region including:
• Alcohol & Other Drug support
• Housing services
• Clinical Services
• Youth Justice
• Health service
• Integrated Family Violence
• HACC
• Men’s Family Violence Programs

For more information see: https://www.ngwala.org.au/

Boorndawan Willam Aboriginal Healing Services

Phone: 9212 0200
Location: Lilydale

Services Include:

• Aboriginal-specific family violence programs
• Family Violence Intensive Case Management
• Integrated Family Services
• Men’s Family Violence Programs including Men’s Behaviour Change Program, Men’s Case Management Program, Brokerage
• Cultural Healing Programs and Therapeutic demonstration Project
• Counselling
• Men’s Programs and Yarning Circles
• Koori Kids are Kool Kids
• Aboriginal Tenancy Help

For more information see: https://www.bwahs.com.au/

Education First Youth Foyer at Homesglen Institute – Launch Housing

Phone: 03 9564 6488
Location: Glen Waverley

Services Include:

• Launch Housing assists people experiencing homelessness into safe and secure housing through specialist homelessness services. We work with the broader community to ensure everyone has access to an affordable home and the services needed to maintain housing.
• Housing Advice & Assistance
• Specialist Advice
• Housing Initiatives
• Programs for Rough Sleepers
• Tenant Resources

For more information see https://www.launchhousing.org.au/service/education-first-youth-foyer/

Kirrang Wilam – Anglicare Victoria

Phone: Burwood
Location: 9896 6322 

Services Include:

• Youth refuge

For more information CLICK HERE 

121 Refuge

Phone: 8870 4020
Location: Confidential location

Services Include:

Wesley’s 121 youth refuge is a safe and supportive short-term refuge for 16 – 21 year olds across Melbourne who are experiencing or at risk of homelessness.

In addition to accommodation, the refuge also offers:

• case management
• short term counselling
• outreach support
• life skills development
• education, employment and training support
• advocacy
• community and recreational activities
• referrals to other services.

For more information see: https://www.unitingwesley.org.au/service_level_3/121-refuge/