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Accessing Support for Family Violence or Child Wellbeing

The Orange Door is the entry point for people seeking family violence or family services support in the Eastern Metropolitan Region. The Orange Door is a free service for adults, children and young people who are experiencing or using family violence, or families who need extra support with the care of children. The Orange Door brings together practitioners from specialist family violence services, child wellbeing services, Aboriginal services and services for people who use violence. The Orange Door provides initial assessment and support, as well as intake to longer-term victim survivor services, family services, men’s services or referral to the broader service system where needed.

The Orange Door Inner East Melbourne Area is located in Box Hill and provides support to people in the local government areas of Monash, Whitehorse, Boroondara and Manningham. The Orange Door Outer East Melbourne Area is located in Croydon and provides support to people in the local government areas of Knox, Maroondah and Yarra Ranges. 

 

1800 354 322
9am to 5pm Monday to Friday (closed public holidays)

30-32 Prospect Street, Box Hill 3128

1800 271 150
9am to 5pm Monday to Friday (closed public holidays)

4-16 Devon Street (Corner Pierson Drive and Railway Grove), Croydon 3136

Any individual can directly call, email or visit their local Orange Door in person. The Orange Door welcomes people of any age, gender, sex, sexuality, culture, religion, ability or migration status, including if you are a refugee or do not have permanent residency.

You should contact the Orange Door if:
  • someone close to you is hurting you, controlling you or making you feel afraid – such as your partner, family member, carer or parent(s)
  • you are a child or young person who doesn’t feel safe or have what you need to be OK 
  • you are worried about the safety of a friend or family member
  • you need more support with the care of children, e.g. due to money issues, illness, addiction, grief, mental health, conflict or behavioural issues
  • you are worried about the safety of a child or young person
  • you need help to change your behaviour and stop using violence in your relationships

Further information about the Orange Door can be found here.

If you identify as female and need after hours support, contact Safe Steps on 1800 015 188.

People of all genders who need counselling, information or support regarding family violence, including after hours, can contact 1800 RESPECT on

If you are in immediate danger contact the Police on 000.

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