A society in which all communities and people are free from family violence

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Family Violence & Sexual Assault Services

In case of emergency please contact Victoria Police: 000

EDVOS

EDVOS

Phone: 9259 4200
Location: Ringwood

Services include:

  • Risk Assessment Management Panel
  • Children’s support advocate
  • Family violence counselling
  • Case management
  • Intensive case management
  • Court support
  • Pet Safety Program
  • Safe at Home Program
  • Repeat Police Attendance
  • After hours response
  • Therapeutic recovery group
  • Personal Safety Initiative
  • Private Rental Assistance
  • Aboriginal liaison officer

For more information see https://www.edvos.org.au/

Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre

Location: State-wide
Phone: 9322 3555/1800 015 088 (24hrs)

Central contact point for women’s refuges in Victoria. If there are no vacancies in Victorian refuges, Safe Steps will assist a woman to explore and secure safe alternative interim accommodation options until a refuge vacancy is available.

Services include:

  • 24 hour Telephone risk assessment and safety planning
  • Referral, information, advocacy and support
  • Information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
  • 24-hour access to interpreters as well as support for Indigenous women
  • Victorian Disability and Family Violence Crisis Response.

For more information see https://www.safesteps.org.au/

1800 RESPECT

1800 RESPECT

Location: Nation-wide
Phone: 1800 737 732

Services include:

  • 24 hour, confidential information
  • counselling and support for people impacted by sexual assault
  • domestic or family violence.

For more information see https://www.1800respect.org.au/

Kara House

Kara House

Phone: 1800 900 520

Location: Confidential location

Services include:

  • Short term crisis accommodation to women and children victims of family violence
  • Outreach support in the community
  • Support to clients in transitional housing and motel
  • A Place To Call Home Program
  • Family violence support group in the community
  • Co- facilitating children’s groups

For more information see https://karahouse.org.au/

Women’s Liberation Halfway House

Women’s Liberation Halfway House

Phone: 1800 811 565

Location: Confidential location

Services include:

  • Crisis accommodation for women and children escaping family violence
  • Case management
  • Secondary consultation
  • Co-case management with specialist service
  • Risk assessment and safety planning using client centred approach
  • Holistic individual assessment
  • Information, advocacy and referral to appropriate services.

For more information see https://www.wlhh.org/

Safe Futures Foundation

Safe Futures Foundation

Phone: 9877 0311

Location: Confidential location

Services include:

  • Crisis accommodation for women and children escaping family violence
  • Advice, information and referral
  • Crisis response,
  • Safety planning
  • Housing advocate
  • Case management
  • Specialist Children’s Workers

For more information see https://www.safefutures.org.au/

Eastern Centre Against Sexual Assault (ECASA)

Eastern Centre Against Sexual Assault (ECASA)

Counselling Line: 9870 7330
Administration Line: 9870 7310
After hours: 1800 806 292 (24hrs)

Services include:

  • Face to face and telephone counselling and support
  • 24 hour access to crisis care services for adults aged 18 and overs who have been sexually assaulted within the last two weeks
  • Therapeutic group work
  • Community education, Secondary consultation and training for professionals
  • Information and referral to other relevant services

For more information see https://www.easternhealth.org.au/services/item/174-eastern-centre-against-sexual-assault-ecasa

Sexual Assault Crisis Line

Sexual Assault Crisis Line

Phone: 1800 806 292

Location: State wide

Services include:

  • 24 hour, confidential telephone crisis counselling for people who have experienced both past and recent sexual assault.

For more information see https://www.sacl.com.au/

Sexual Offences and Child Abuse Investigations Team (SOCIT)

Sexual Offences and Child Abuse Investigations Team (SOCIT)

Inner East (Box Hill): 8892 3292
Outer East (Knox): 9881 7939

Sexual Offences and Child Abuse Investigation Teams (SOCITs) are made up of specialist detectives who are trained to investigate the complex crimes of sexual offences and child abuse.

For more information see https://www.police.vic.gov.au/sexual-offences-and-child-abuse-investigation-teams-1#contact-your-local-sexual-offences-and-child-abuse-investigation-team-socit

Victorian Disability and Family Violence Crisis Response

Victorian Disability and Family Violence Crisis Response

Safe Steps: 1800 015 188

Services include:

  • Access to brokerage through Disability and Family Violence Crisis Response
  • Information and referral

For more information see https://www.safesteps.org.au/

In Touch Multicultural Centre Against Family Violence

In Touch Multicultural Centre Against Family Violence

Phone: 9413 6500 or 1800 755 988

Location: Confidential location

Services include:

  • Prevention and early intervention projects
  • Case management
  • Outreach services
  • Court Support
  • Legal advice and assistance
  • Culturally responsive group work
  • Cultural and secondary consultation
  • Policy, advocacy and research
  • Sector development and capacity building

For more information see https://intouch.org.au/

Migrant Information Centre Eastern Melbourne

Migrant Information Centre Eastern Melbourne

Box Hill: 9285 4888
Croydon: 9020 2969 or 9020 2970
Ringwood: 9870 1351

Services include:

  • Settlement support for newly arrived refugees and family migrants from countries where English is not the first language
  • Information and assistance to access services
  • Recreations and social activities
  • Life skills programs
  • Migrant advice and assistance
  • Settlement support for youth
  • Prevention of Family Violence programs including family relationships programs, Men’s and Women’s Groups on gender equity, Women’s Leadership & Literarcy Programs, Respectful Relationships Programs for newly arrived youth
  • Casework and group programs for individuals, families, children and young people
  • Community groups
  • Assistance finding housing
  • Advice, information and referral
  • Community leadership programs
  • Access and support programs for elderly people, younger people with disabilities and their carers Family violence counselling
  • Community road safety programs
  • Secondary consultation, advice and support for professionals

For more information see http://miceastmelb.com.au/

Australian Childhood Foundation - Mitcham

Australian Childhood Foundation

Phone:1300 381 581

Location: Mitcham

Services include:

  • The Trauma Recovery Centre based in Mitcham provides counselling for children and families residing in the EMR who have experienced abuse related trauma, including the experience of family violence, and/or have demonstrated problem sexual behaviour.
  • ACF also provide trauma informed resources and training for professionals in the EMR. Learn more about Safe and Secure guide and training. 

For more information see https://www.childhood.org.au/

Eastern Health

Eastern Health

Phone: 1300 342 255 (central number)

Locations: Multiple locations across the EMR

Eastern Health provide a wide range of health and community services across the EMR. These include:

  • Aboriginal Health
  • Outpatient and Specialist Clinics
  • Eastern Centre Against Sexual Assault
  • Allied Health Services
  • Maternity Services
  • Mental Health Services
  • Language Services
  • Imaging Service
  • Pathology
  • Alcohol and Drug Treatment

For more information see https://www.easternhealth.org.au/

WIRE

WIRE

Phone: 1300 134 130
Location: state wide

Services include:

  • Free and confidential information, support and referral for Victorian women
  • Support can be provided through the telephone helpline, 1300 134 130, by email (support@wire.org.au), online through livechat (www.wire.org.au) and face-to-face via WIRE Women’s Information Centre.
  • WIRE can support women experiencing:
  • Relationship breakdown
  • Family violence
  • Anxiety and/or depression
  • Difficulties with housing and finance and more.

For more information see https://www.wire.org.au/

Doncare

Doncare

Phone: 9856 1500

Location: Doncaster

Services include:

  • Information and Emergency Relief
  • Counselling
  • Integrated Family Services
  • Family Violence Prevention and Recovery
  • Social Support for Seniors
  • Op shops

For more information see https://doncare.org.au/

EACH

EACH

Phone: 1300 884 284

Location: Multiple locations across the EMR

EACH provides an integrated range of health, disability, counselling and community mental health services including:

  • Health and clinical services
  • Counselling
  • NDIS and My Aged Care
  • Child and Family Services
  • Family violence counselling
  • Youth Services
  • Mental health support

For more information see http://www.each.com.au/

Mitcham Family Violence Education and Support Service

Mitcham Family Violence Education and Support Service

Phone: 9874 8417

Location: Mitcham

Services include:

  • Family Violence Case Support and Groups for Women

For more information click here.

Inspiro Community Health Services

Inspiro Community Health Services

Phone: 03 9028 0153
Locations: Lilydale, Belgrave, Healesville

Services include:

  • Health services
  • Services for people living with a disability
  • Services for children and youth
  • Family violence counselling
  • Services for older people
  • Carer services
  • Services for refugees
  • Services for Aboriginal communities

For more information see https://www.inspiro.org.au/

Boorndawan Willam Aboriginal Healing Services

Boorndawan Willam Aboriginal Healing Services

Phone: 9212 0200

Location: Lilydale

Services include:

  • Aboriginal-specific family violence programs
  • Family Violence Intensive Case Management
  • Integrated Family Services
  • Men’s Family Violence Programs including Men’s Behaviour Change Program, Men’s Case Management Program, Brokerage
  • Cultural Healing Programs and Therapeutic demonstration Project
  • Counselling
  • Men’s Programs and Yarning Circles

Koori Kids are Kool Kids

For more information see https://www.bwahs.com.au/

Healesville Indigenous Community Services Association

Healesville Indigenous Community Services Association

Phone: 5962 2940

Location: Healesville

HICSA is a culturally affirming organisation that provides a central point of contact for community members, both indigenous and non-Indigenous, to gather information and access services and programs that are focused on building a healthy, strong and skilled community.

Services cover:

  • Children
  • Youth
  • Driving Deadly and safe
  • Women’s Business
  • Men’s Business
  • Elders
  • Community Wellbeing

For more information see https://hicsa.org.au/

No to Violence

No to Violence

Phone: 1300 766 491

Location: State wide (VIC) and NSW

Services include:

No to Violence provides a men’s family violence telephone counselling, information and referral service and is the central point of contact for men taking responsibility for their violent behaviour.

The service is for:

  • Men who are using controlling behaviour towards a partner or family member
  • Women seeking information about male family violence
  • Friends, family or colleagues of people who may be using or experiencing family violence
  • Professionals wishing to support a client who is using or experiencing family violence.

For more information see https://www.ntv.org.au/

Men’s Referral Service (NTV)

Men’s Referral Service (No To Violence)

Phone: 1300 766 491

Location: State wide

Counselling, advice and support to men perpetrating family violence.

For more information see https://www.ntv.org.au/get-help/about-the-mens-referral-service/

Men’s Enhanced Intake

Men’s Enhanced Intake

The Men’s Enhanced Intake is the intake service for Victoria Police formal referrals (L17s) in the EMR. The service refers male perpetrators of family violence into Men’s Behaviour Change programs in the ERM. This service is provided at an undisclosed location.

Victims of Crime Helpline

Victims of Crime Helpline

Phone: 1800 819 817

Location: State wide

Services include:

  • Information about your rights
  • Advice about reporting a crime
  • Information about the legal process, including after the offender is in jail
  • Help applying for compensation and financial assistance
  • Connections to other support services, such as the Victims Assistance Program

For more information see https://www.victimsofcrime.vic.gov.au/sites/default/files/embridge_cache/emshare/original/public/2017/07/b4/9c4822fd9/victims-of-crime-helpline-faq-web.pdf

Victims Support Agency

Victims Support Agency

Phone: 1800 819 817

Location: State wide

Services include:

  • Access to telephone counselling
  • Referrals to appropriate support services
  • Information about legal service
  • Financial assistance for victims of crime in Victoria

VSA represents people affected by crime, coordinating a whole-of-government approach to services for victims. The agency operates the Victims of Crime Helpline, and funds state-wide services to provide victims with practical assistance, counselling and support through the justice system.

https://www.victimsofcrime.vic.gov.au/victims-support-agency

EACH: Eastern Victims Assistance Program (EVAC)

EACH: Eastern Victims Assistance Program (EVAC)

Phone: 1300 884 284

Location: Ringwood

The Victims Assistance Program provides help for people who have experienced violence, to help them cope with the effects of the crime.

The program also helps family members of victims of a crime and family members, dependents and partners of people who have died as a result of an act of violence. The service also responds to male victims of family violence.

The service can assist with:

  • Emergency home security
  • Communicating with police and making a report
  • Organising counselling, transport and medical services
  • Getting ready for court
  • Preparing a Victim Impact Statement
  • Applying for financial assistance
  • Getting information about the offender

http://www.each.com.au/service/eastern-victims-assistance-and-counselling-evac/

MensLine

MensLine

Phone: 1300 78 99 78

Location: State wide

Services include:

  • Telephone counselling
  • Information and referrals

For more information see https://mensline.org.au/

Anglicare Victoria Bayswater

Anglicare Victoria Bayswater

Phone: 9721 3688

Services include:

  • Child FIRST
  • Cradle to Kinder (C2K)
  • Drug & Alcohol Services
  • Integrated Family Services
  • Men’s Behaviour Change Group
  • Men’s Case Management

For more information see https://www.anglicarevic.org.au/

Anglicare Victoria Box Hill

Anglicare Victoria Box Hill

Phone: 9896 6322

Location: Box Hill

Services include:

  • Adolescent Support Programs (case management)
  • Crisis Accommodation for Young People
  • Drug & Alcohol Services
  • Family Counselling
  • Family Services
  • Financial Counselling
  • Foster Care Intake Services
  • Foster Carer Recruitment & Training
  • Kinship Care
  • Lead Tenant Accommodation for Young People
  • Men’s Behaviour Change Group
  • Men’s Case Management
  • Residential Care
  • Springboard Leaving Care
  • Youth Counselling
  • Youth Mediation

For more information see https://www.anglicarevic.org.au/

Anglicare Victoria Lilydale

Anglicare Victoria Lilydale

Phone: 9735 4188

Location: Lilydale

Services include:

  • Family Violence Support
  • Foster Care Intake Services
  • Group Work
  • Integrated Family Services
  • Men & Boys Program
  • Parent Education
  • TEACHaR
  • Volunteer Recruitment
  • Men’s Case Management
  • Family Violence Flexible Support Packages

For more information see https://www.anglicarevic.org.au/

Relationships Australia Boronia

Relationships Australia Boronia

Phone: 9725 9964

Location: Boronia

Services include:

  • Family Violence prevention, support and recovery services
  • Men’s Behaviour Change Program
  • Men’s Case Management Program
  • Brokerage
  • Counselling services

For more information see https://www.relationshipsvictoria.com.au/view-location/location/1

Relationships Australia Kew

Relationships Australia Kew

Phone: 9261 8700

Location: Kew

Services include:

  • Counselling
  • Single Session Consultations
  • Family violence prevention, support and recovery services
  • Men’s Behaviour Change Program
  • Men’s Case Management Program
  • Brokerage
  • Pre-marriage Program
  • Family dispute resolution
  • Conciliation
  • Professional training
  • Relationship skills courses and programs
  • Senior relationship services

For more information see https://www.relationshipsvictoria.com.au/view-location/location/4

Link Health and Community

Link Health and Community

Phone: 1300 552 509

Locations: Clayton and Chadstone

Link Health and Community provide an extensive range of services including:

  • Primary care and health services
  • Counselling
  • Men’s Behaviour Change Program
  • Community and social services
  • Health promotion
  • Service coordination

For more information see http://www.linkhc.org.au/services/

Uniting Wesley

Uniting Wesley

Phone: 8870 4000

Location: Ringwood

Uniting Wesley provide Men’s accommodation and support worker in addition to a wide range of services including:

  • Disability services
  • Housing services
  • Children, Youth and Family services

For more information see https://www.unitingwesley.org.au/

Mullum Mullum Indigenous Gathering Place

Mullum Mullum Indigenous Gathering Place

Phone: 9725 2166

Location: Croydon

Services include:

  • Information, advice and referral
  • Access and support to link in with HACC services
  • Elder’s Network
  • Women’s Network
  • Men’s Network
  • Youth group
  • Burrai Playtime
  • Foodbank
  • Health Promotions
  • Indigenous Community Links

For more information see https://www.mmigp.org.au/

Windermere Child & Family Services

Windermere Child & Family Services

Phone: 1300 946 337

Location: Narre Warren

Services include:

  • Child, youth and family services
  • Services for people with a disability
  • Homelessness support
  • Victims of Crime, Assault or Trauma services including Victims’ Assistance & Counselling Program (VACP)
  • Employee Assistance Program
  • Group programs

For more information see https://www.windermere.org.au/

w/respect

w/respect

Phone: 1800 542 847

Location: State wide

w/respect is the specialist LGBTIQ family violence service made up of a partnership of Queerspace, Thorne Harbour Health, Switchboard and Transgender Victoria

Services include:

  • Counselling, case management and recovery programs for LGBTIQ victim survivors of family violence
  • Programs for LGBTIQ people using violence
  • Expertise and secondary consultation

For more information see https://www.withrespect.org.au/

Drummond Street Services

Drummond Street Services

Phone: 9663 6733
Location: Carlton

Residents in the EMR can access some programs, call to find out about eligibility

Services include:

  • Futures Free from Violence program provides therapeutic and case-management support for lesbian, bisexual and queer women, trans and gender diverse people who have used violence in a relationship.
  • Queerspace provides a safe and supportive space for LGBTIQA+ communities to obtain information and services. Services include counselling, parenting supporting, youth counselling, support and group programs.
  • iHeal – Family violence recovery support
  • QHealth – Alcohol and other drug program
  • Family Foundations
  • Youth Services – The Drum
  • Step Families Australia
  • Brimbank Dads – Active Dads
  • National Redress Support Services
  • Child Counselling & Support
  • Adult Relationship Counselling & Support
  • Parenting & Family Counselling

For more information see https://ds.org.au/

Thorne Harbour Health

Thorne Harbour Health

Phone: 9865 6700

Location: State wide

Services include:

  • LGBTI Health services and programs including general health, sexual health, women’s health, Trans and Gender Diverse Health
  • Counselling
  • Therapeutic groups
  • HIV prevention and services for people living with HIV
  • Alcohol and other drug services
  • Rainbow connection (support for any person in the LGBTI community aged 50+)
  • LGBTI-focused disability support
  • Peer workshops
  • Outreach services
  • Family violence support including counselling, casework and advocacy, support groups, recovery education and flexible support packages
  • Revisioning (Men’s Behaviour Change)
  • Training and secondary consultation

For more information see https://thorneharbour.org/

TRAK Forward program

TRAK Forward program

Phone: (03) 9896 6322

Location: Inner East

Services include:

For more information see
https://www.anglicarevic.org.au/

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