The Orange Door

The Orange Door is the entry point for people seeking family violence or family services support in the Eastern Metropolitan Region. The Orange Door is a free service for adults, children and young people who are experiencing or using family violence, or families who need extra support with the care of children. The Orange Door brings together practitioners from specialist family violence services, child wellbeing services, Aboriginal services and services for people who use violence. The Orange Door provides initial assessment and support, as well as intake to longer-term victim survivor services, family services, men’s services or referral to the broader service system where needed.

After Hours/Emergency support: In an emergency call 000 Police or for after-hours family violence support call Safe Steps 1800 015 188 or 1800RESPECT on 1800 737 732.

FVREE (Formerly EDVOS)

Phone: 9259 4200
Location: Ringwood

FVREE is the specialist family violence service for the eastern areas of Melbourne. As FVREE receives family violence referrals from The Orange Door within Melbourne’s eastern areas, individuals needing support should first contact The Orange Door. FVREE support all women, including women from the LGBTI communities, their children, pets and other animals, who are experiencing any form of family violence.

Services include:

• Risk Assessment Management Panel
• Family violence counselling
• Case management
• Intensive case management
• Court support and IVO applications
• Pet Safety Program
• Personal Safety Initiative
• Aboriginal liaison officer
• Family Violence Flexible Support Packages

For more information see https://www.fvree.org.au

Boorndawan Willam Aboriginal Healing Services

Phone: 9212 0200

Location: Lilydale

Services include:

• Aboriginal-specific family violence programs
• Family Violence Intensive Case Management
• Integrated Family Services
• Men’s Family Violence Programs including Men’s Behaviour Change Program, Men’s Case Management Program, Brokerage
• Cultural Healing Programs and Therapeutic demonstration Project
• Counselling
• Men’s Programs and Yarning Circles

Koori Kids are Kool Kids

For more information see https://www.bwahs.com.au/

Safe Steps Family Violence Response Centre

Location: State-wide
Phone: 1800 015 188 (24hrs)

Safe Steps Family Violence Response Centre is Victoria’s statewide response service for women, young people and children experiencing family violence.

Services include:

• 24 hour Telephone risk assessment and safety planning
• Referral, information, advocacy and support
• Information and referral to the Victorian Disability and Family Violence Crisis Response Initiative
• 24-hour access to interpreters as well as support for Indigenous women
• Victorian Disability and Family Violence Crisis Response.

For more information see https://www.safesteps.org.au/

1800 RESPECT

Location: Nation-wide
Phone: 1800 737 732

1800RESPECT (1800 737 732) is the national domestic, family and sexual violence counselling, information and support service. It is a confidential service available 24 hours a day, seven days a week. 

1800RESPECT is a service that supports everyone impacted by domestic, family and sexual violence, including men.

Services include:

• confidential information, referral and advice.
• telephone and online counselling and support for people impacted by sexual assault, domestic or family violence.

For more information see https://www.1800respect.org.au/

Kara Family Violence Service

Phone: 03 9899 5666

Location: Confidential location

Kara Family Violence Service provides safety, support and education for victims of family violence. They offer high security crisis accommodation, transitional housing support, outreach support, secondary consultation and therapeutic and educational community programs across the eastern suburbs of Melbourne.

For more information see https://karafvs.org.au/

Refuge Victoria

Phone: 9877 0311

Location: Confidential location

Services include:

• Crisis accommodation for women and children escaping family violence
• Advice, information and referral
• Crisis response,
• Safety planning
• Housing advocate
• Case management
• Specialist Children’s Workers

For more information see https://refugevictoria.org.au

Eastern Centre Against Sexual Assault (ECASA)

Counselling Line: 9870 7330
Administration Line: 9870 7310
After hours: 1800 806 292 (24hrs)

Services include:

• Face to face and telephone counselling and support
• 24 hour access to crisis care services for adults aged 18 and overs who have been sexually assaulted within the last two weeks
• Therapeutic group work
• Community education, Secondary consultation and training for professionals
• Information and referral to other relevant services

For more information see https://www.easternhealth.org.au/services/item/174-eastern-centre-against-sexual-assault-ecasa

Sexual Assault Crisis Line

Phone: 1800 806 292

Location: State wide

Services include:

• 24 hour, confidential telephone crisis counselling for people who have experienced both past and recent sexual assault.

For more information see https://www.sacl.com.au/

Sexual Offences and Child Abuse Investigations Team (SOCIT)

Inner East (Box Hill): 8892 3292
Outer East (Knox): 8335 6701

Sexual Offences and Child Abuse Investigation Teams (SOCITs) are made up of specialist detectives who are trained to investigate the complex crimes of sexual offences and child abuse.

For more information see https://www.police.vic.gov.au/sexual-offences

In Touch Multicultural Centre Against Family Violence

Phone: 1800 755 988

Location: Confidential location

Services include:

• Prevention and early intervention projects
• Case management
• Outreach services
• Court Support
• Legal advice and assistance
• Culturally responsive group work
• Cultural and secondary consultation
• Policy, advocacy and research
• Sector development and capacity building

For more information see https://intouch.org.au/

Migrant Information Centre Eastern Melbourne

Box Hill: 9285 4888

Ringwood: 9870 1351

Services include:

• Settlement support for newly arrived refugees and family migrants from countries where English is not the first language
• Information and assistance to access services
• Recreations and social activities
• Life skills programs
• Migrant advice and assistance
• Settlement support for youth
• Prevention of Family Violence programs including family relationships programs, Men’s and Women’s Groups on gender equity, Women’s Leadership & Literarcy Programs, Respectful Relationships Programs for newly arrived youth
• Casework and group programs for individuals, families, children and young people
• Community groups
• Assistance finding housing
• Advice, information and referral
• Community leadership programs
• Access and support programs for elderly people, younger people with disabilities and their carers Family violence counselling
• Community road safety programs
• Secondary consultation, advice and support for professionals

For more information see http://miceastmelb.com.au/

Australian Childhood Foundation

Phone:1300 381 581

Location: Mitcham

Services include:

• ACF provide specialist services to help children recover form trauma, including family violence counselling. 
• ACF also provide trauma informed resources and training for professionals in the EMR. Learn more about Safe and Secure guide and training. 

For more information see https://www.childhood.org.au/

Doncare

Phone: 9856 1500

Location: Doncaster

Services include:

• Information and Emergency Relief
• Counselling
• Integrated Family Services
• Family Violence Prevention and Recovery
• Social Support for Seniors
• Op shops

For more information see https://doncare.org.au/

EACH

Phone: 1300 884 284

Location: Multiple locations across the EMR

EACH provides an integrated range of health, disability, counselling and community mental health services including:

• Health and clinical services
• Counselling
• NDIS and My Aged Care
• Child and Family Services
• Family violence counselling
• Youth Services
• Mental health support

For more information see http://www.each.com.au/

Inspiro Community Health Services

Phone: 03 9028 0153
Locations: Lilydale, Belgrave, Healesville

Services include:

• Health services
• Services for people living with a disability
• Services for children and youth
• Family violence counselling
• Services for older people
• Carer services
• Services for refugees
• Services for Aboriginal communities

For more information see https://www.inspiro.org.au/

Men’s Referral Service (No To Violence)

Phone: 1300 766 491

Location: State wide

Counselling, advice and support to men using family violence.

For more information see https://www.ntv.org.au/get-help/about-the-mens-referral-service/

Victims of Crime Helpline

Phone: 1800 819 817

Location: State wide

The Victims of Crime Helpline offers information, advice and support and is the first step for victims of crime to access free services in Victoria. The helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage and recover from the effects of crime.

The helpline values diversity, inclusion and social justice. People of all cultures, ethnicities, gender identities, sexual orientations, ages, abilities, and religions will be treated with dignity and respect.

Services include:

• Information about your rights
• Advice about reporting a crime
• Information about the legal process, including after the offender is in jail
• Help applying for compensation and financial assistance
• Connections to other support services, such as the Victims Assistance Program

For more information see https://www.victimsofcrime.vic.gov.au/the-crime/get-help

Eastern Victims Assistance Program (EVAP)

Phone: 1300 946 337.

The Victims Assistance Program (VAP) is a program that provides confidential information, advice and support for the needs that arise as a direct consequence of a violent crime. This can include family violence, sexual assault, physical assault and homicide.

https://www.windermere.org.au/services/victims-assistance-program

MensLine

Phone: 1300 78 99 78

Location: State wide

Services include:

• Telephone counselling
• Information and referrals

For more information see https://mensline.org.au/

Anglicare Victoria 

Box Hill 03 9896 6322

Lilydale 03 9735 6100

Services include:

• Men’s Behaviour Change Group
• Services for men using violence

For more information see https://www.anglicarevic.org.au/

Relationships Australia Victoria

Location: Kew – 03 9261 8700

Boronia – 03 9725 9964

Services include:

• Services for men using family violence, including men’s behaviour change
• Family violence counselling

For more information see https://www.relationshipsvictoria.org.au/affected-family-violence/

Link Health and Community

Phone: Inner East – 1300 552 509

Outer East – 1800 546 532

Locations: Various across Inner and Outer East

Link Health and Community provide an extensive range of services including:

• Primary care and health services
• Counselling
• Men’s Behaviour Change Program
• Community and social services
• Health promotion
• Service coordination

For more information see http://www.linkhc.org.au/services/

Uniting 

Phone: 8870 4020

Location: Ringwood

Uniting provides support for victims of family violence.

For more information see https://www.unitingvictas.org.au/services/family-services/family-violence-services/

Drummond Street Services

Phone: 9663 6733
Location: Carlton

Residents in the EMR can access some programs, call to find out about eligibility

Services include:

• Futures Free from Violence program provides therapeutic and case-management support for lesbian, bisexual and queer women, trans and gender diverse people who have used violence in a relationship.
• Queerspace provides a safe and supportive space for LGBTIQA+ communities to obtain information and services. Services include counselling, parenting supporting, youth counselling, support and group programs.
• iHeal – Family violence recovery support
• QHealth – Alcohol and other drug program
• Family Foundations
• Youth Services – The Drum
• Step Families Australia
• Brimbank Dads – Active Dads
• National Redress Support Services
• Child Counselling & Support
• Adult Relationship Counselling & Support
• Parenting & Family Counselling

For more information see https://ds.org.au/

Thorne Harbour Health

Phone: 9865 6700

Location: State wide

Services include:

• LGBTI Health services and programs including general health, sexual health, women’s health, Trans and Gender Diverse Health
• Counselling
• Therapeutic groups
• HIV prevention and services for people living with HIV
• Alcohol and other drug services
• Rainbow connection (support for any person in the LGBTI community aged 50+)
• LGBTI-focused disability support
• Peer workshops
• Outreach services
• Family violence support including counselling, casework and advocacy, support groups, recovery education and flexible support packages
• Revisioning (Men’s Behaviour Change)
• Training and secondary consultation

For more information see https://thorneharbour.org/

TRAK Forward program

Phone: (03) 9896 6395

Location: Inner East

The Inner East ‘TRAK Forward’ Program (Therapeutic Recovery for Adults and Kids) is a collaborative partnership between Anglicare Victoria, Drummond Street and Relationship Matters.

TRAK Forward offers a range of therapeutic interventions to support the recovery of people, including children, who are moving forward away from the impact of Family Violence. TRAK Forward applies a trauma-informed, phase based treatment framework.

People accessing the service can receive support via:

• A key therapeutic recovery worker,
• Therapeutic and safety focussed recovery plan,
• Dyadic work between family members,
• Evidence based group work and counselling,
• One on one coaching (in home or outreach), and
• Access to ongoing peer support.

For more information see
https://www.anglicarevic.org.au/