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Emergency Relief and Community Support Services

In case of emergency please contact Victoria Police: 000


Camcare (Access Health & Community)

Phone: 9831 1300

Location: Ashburton and Camberwell

Services include:

  • emergency relief: donated food, small grants for students and fresh produce from our kitchen garden

For more information see https://accesshc.org.au/services/camcare-2/

Knox Infolink Inc

Knox Infolink Inc.

Phone: 9761 1325

Location: Boronia

Services include:

Our Emergency Relief is available for families and individuals living in the City of Knox and those that are homeless.   

Assistance is available after an interview and assessment:

  • Food Parcels
  • Food Parcels tailored for homeless
  • Meat Trays (Frozen)
  • Shower Program
  • Personal Packs
  • Myki Cards
  • Telstra Assistance
  • Prescription Vouchers
  • Information and referral

Appointments are not necessary, however our last interview time is 2.45pm.
Clients must bring identification such as Centrelink card or Licence with current address on them. 

For more information see https://www.knoxinfolink.org.au/services-programs/emergency-relief

Box Hill Community Information & Support

Box Hill Community Information & Support

Phone: 9285 4801

Location: Box Hill

Services include:

We provide emergency relief for people experiencing financial crisis for people living in the Maroondah City Council area. This may be in the form of:

  • Food Parcels
  • Telstra Phone Cards & Telstra Bill Assistance

Clients must have proof of residency which shows their current address. If proof of ID has been lost clients can request a confirmation from Centrelink.

No appointment is necessary and a trained volunteer will conduct an interview with you to assess your needs. The interviewer may request information about your rent, bills and income. There is no guarantee that we will be able to assist you with what you have requested but if we are unable to assist we will look for other options and referrals.

Requests for emergency relief can be made once a month only, however we are not obliged to provide anyone with regular emergency relief. Service users experiencing ongoing crises will be supported in accessing financial counselling or budgeting services. All information provided is confidential

For more information see http://www.boxhillcis.org.au/

Maroondah Community Assist

Maroondah Community Assist

Phone: 9725 7920

Location: Croydon

Services include:

  • Information, advocacy and referral
  • Christmas Hampers
  • Education costs
  • Fresh food programs
  • Food parcels
  • Material goods
  • Prescription costs
  • Telstra vouchers
  • Travel cards
  • Utility bills
  • Tax help
  • Financial counselling
  • Budgeting

For more information see http://maroondahcommunityassist.org.au/



Phone: 9856 1500

Location: Doncaster

A range of services including:

Doncare provides a range of community support services to assist individuals and families living in Manningham who are facing personal hardship or difficult life circumstances, including:

Please call 9856 1500 to see if can Doncare can assist you. Appointments are held at Suite 4, Level 1, MC2, 687 Doncaster Road, Doncaster.

What you need to bring to your appointment

  • A health care card, Centrelink income statement or pension card, with your current address (within the City of Manningham) on it.
  • Documents or bills that are causing you difficulty.

For more information see https://doncare.org.au/information-and-emergency-relief



Phone: See website for the relevant site phone number

Location: Ringwood, Croydon, Burwood East and Mount Waverley

Emergency relief services offer practical resources and a listening ear from someone who cares.  

You can receive:

For more information see https://www.unitingvictas.org.au/services/emergency-relief

CIS Yarra Ranges

CIS Yarra Ranges

Phone: 9735 1311

Location: Lilydale

Services include:

  • Information, advocacy and referral
  • Education costs
  • Food vouchers
  • Material goods
  • Telstra vouchers
  • Travel cards
  • Utility bills

For more information see https://www.yarraranges.vic.gov.au/Community/Community-directory/CIS-Yarra-Ranges

Monash Waverley Community Information & Support Inc

Monash Waverley Community Information & Support Inc.

Phone: 9807 9844

Location: Mount Waverley

Emergency Relief Assistance is available to Monash residents who live in these postal districts and find themselves in circumstances of need, poverty or financial crisis due to unforeseen expenses.

Services include:

  • food parcels 
  • food vouchers
  • fruit, vegetables & bread on some days
  • referrals given for clothing
  • referrals given for white goods and furniture
  • referrals to other Support Agencies
  • knitted rugs, scarves, baby clothes
  • support services and referrals to health or crisis services including mental health and wellbeing, dental service, family violence, physiotherapy, podiatry, psychology, housing, money management

For more information see http://www.monashwaverleycis.org.au/

Monash Oakleigh Community Support & Information Services Inc

Monash Oakleigh Community Support & Information Services Inc.

Phone: 9568 4533

Location: Oakleigh

If you are experiencing hardship, and are a member of the Oakleigh community, please come and discuss your situation with our staff.

Food vouchers and other assistance may be provided for those living in the following postcodes: 3166, 3167, 3168, 3169 and parts of 3148.

Who qualifies?

  • Residents in the above postcodes who are experiencing hardship
  • For example, Centrelink, low income earners, asylum seekers and the homeless

What do I need to bring?

  • Evidence of where you live
  • Documents that need to be discussed

For more information see https://mocsis.org.au/

CityLife Community Care

CityLife Community Care

Phone: 9871 8900

Location: Wantirna

Services include:

  • Information, advocacy and referral
  • Open food pantry
  • Food parcels
  • Energy monitoring

For more information see https://www.citylife.care/community-support/



Phone: 0472 644 476

Location: Upper Yarra Valley

Services include:

  • Food and meal assistance
  • Budget and bill help
  • Social programs and events and volunteering opportunities
  • A listening ear
  • Referrals to local support agencies

For more information see https://www.lincyarravalley.org.au/

Ringwood Church of Christ

Ringwood Church of Christ

Phone: 9870 8169

Location: Ringwood

Services include:

  • Weekly meals
  • Limited food assistance
  • Community activities

For more information see https://www.ringwoodchurch.org.au/

Dandenong Ranges Emergency Relief Service

Dandenong Ranges Emergency Relief Service

Phone: 9754 7777

Location: Belgrave

Non-profit Christian charitable organisation providing emergency relief to people in need of support in the south-west of the Yarra Ranges Council.

Services include:

  • Food and food vouchers
  • Payment of prescriptions
  • Clothing vouchers
  • Assistance with paying bills
  • Advocacy, referrals and information
  • Crisis counselling

For more information see https://www.drers.org.au/

Neighbourhood Houses

Neighbourhood Houses

Neighbourhood houses provide a range of services including:

  • A variety of classes and courses for community members of all ages
  • Men’s shed
  • Social enterprises
  • Educational, recreational and social support activities for older people and people with disabilities
  • Material relief and food
  • Cafés and venue hire

For complete list of services see websites for each neighbourhood house listed below.

Arrabri Community House
Bayswater North
Phone: 9720 0877 

Central Ringwood Community Centre
Phone: (03) 9870 2602 

Glen Park Community Centre
Bayswater North
Phone: (03) 9720 5097

North Ringwood Community
House Ringwood North

Yarrunga Community Centre
Croydon Hills
Phone: (03) 9722 8942 

Living and Learning @ Ajani Inc
Lower Templestowe
Phone: (03) 9850 3687 https://www.livelearnajani.org.au/

Park Orchards Learning Centre
Park Orchards
Phone: (03) 9876-4381 

Pines Learning
Doncaster East
Phone: (03) 9842-6726 

Warrandyte Neighbourhood House,
Phone: (03) 9844-1839 

Wonga Park Community Cottage
Wonga Park
Phone: (03) 9722-1944 

Amaroo Neighbourhood Centre
Phone: (03) 9807-2625https://www.amaroonc.org.au/

Kerrie Neighbourhood House
Glen Waverley
Phone: (03) 9887-6226 

Mount Street Neighbourhood House
Glen Waverley
Phone: (03) 9803 8706 

Network of Inner East Community Houses
Mount Waverley
Phone: 0447 326 266

Notting Hill Neighbourhood House
Notting Hill
Phone: (03) 9561 0114 

Power Neighbourhood House
Phone: (03) 9807-3589 

Waverley Community Learning Centre
Mount Waverley
Phone: (03) 9807 6011 

Glen Waverley
Phone: (03) 9561-7104 

Alamein Neighbourhood and Learning Centre
Phone: (03) 9885 9401 

Balwyn Community Centre
Balwyn North
Phone: (03) 9836 7942 

Bowen Street Community Centre
Phone: 9889 0791 

Camberwell Community Centre
Phone: 9882 2611 

Canterbury Neighbourhood Centre
Phone: 9830 4214 

Craig Family Centre
Phone: 9885 7789 

Hawthorn Community House
Phone: 9819 2629 

Kew Neighbourhood Learning Centre
Phone: 9853 3126 

Surrey Hills Neighbourhood Centre
Surrey Hills
Phone: 9890 2467 

Avenue Neighbourhood House @ Eley
Blackburn South
Phone: 9808 2000 

Bennettswood Neighbourhood House
Phone: 9888 0234 

Box Hill South Neighbourhood House
Box Hill South
Phone: 9898 8270 

Burwood Neighbourhood House
Phone: 9808 6292 

Clota Cottage Neighbourhood House
Box Hill
Phone: 9899 0062 http://www.clotacottage.org.au/

Kerrimuir Neighbourhood House
Box Hill North
Phone: (03) 9899 7660 

Koonung Cottage Community House
Phone: 9878 6632 

Louise Multicultural Community Centre
Box Hill
Phone: 9285 4850 

Mitcham Community House
Phone: 9873 4587 

Vermont South Community House
Vermont South
Phone: 0408 912 837 

Community Houses Association of the Outer Eastern Suburbs (CHAOS)
Chirnside Park
Phone: 0409 021 055

Network of linked neighbourhood houses, living and learning centres, community centres or adult learning centres in the outer eastern suburbs of Melbourne.

Cire Services
Yarra Junction
Phone: 5967 1776 

Japara Neighbourhood House Inc
Phone: (03) 9728 3587 

Kallista Community House
Phone: 9755 2622 

Mount Evelyn Community House
Mt Evelyn
Phone: 9736 1177 https://www.mtevelynch.com.au/

Olinda Community House
Phone: 9751 1264 

Selby Community House
Phone: 9754 2039 

Seville Community House
Phone: (03) 5964 3987 

Woori Community House
Woori Yallock
Phone: 5964 6857 

Yarra Glen & District Living & Learning Centre
Yarra Glen
Phone: 9730 2887 

Coonara Community House Upper
Ferntree Gully
Phone: 9758 7081 https://www.coonarahouse.org.au/

Mountain District Learning Centre
Ferntree Gully
Phone: 9758 7859 

Orana Neighbourhood House
Wantirna South
Phone: 9801 1895 

Rowville Neighbourhood Learning Centre
Phone: 9764 1166 

The Basin Community House
The Basin
Phone: 9761 0209 

Community Hub and Meeting Place in Our Neighbourhood (CHAMPION)

Community Hub and Meeting Place in Our Neighbourhood (CHAMPION)

Services include:

  • Information, Referral and Advocacy 
  • Emergency relief in the form of food parcels
  • Budgeting workshops
  • Cooking classes, computer classes and free internet access.

For more information see https://templesociety.org.au/champion.html

Foothills Community Care

Foothills Community Care

Services include:

  • Community meal nights

For more information see https://www.foothillscare.org.au/

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