Department of Health and Human Services, Child Protection

Phone: Eastern Division Intake 1300 360 391 (State-wide after hours: 13 12 78)

Location: Eastern Metropolitan Region

Services Include:

• Receiving reports from people who believe a child needs protection from abuse or neglect
• Providing advice to people who report cases of abuse or neglect
• Investigation when a child is believed to have been abused or is at risk of abuse or neglect
• Referring children and families to services in the community for ongoing support and harm prevention
• Taking matters to the Children’s Court if the child’s safety within the family cannot be guaranteed
• Supervision of children on legal orders granted by the Children’s Court.

For more information see https://services.dhhs.vic.gov.au/child-protection

Anglicare Victoria

Phone: 9721 3688

Location: Bayswater

Services include:

• Child FIRST
• Cradle to Kinder (C2K)
• Drug & Alcohol Services
• Integrated Family Services
• Men’s Behaviour Change Group
• Men’s Case Management

For more information see https://www.anglicarevic.org.au/

Anglicare Victoria

Phone: 9735 4188

Location: Lilydale

Services include:

• Family Violence Support
• Foster Care Intake Services
• Group Work
• Integrated Family Services
• Men & Boys Program
• Parent Education
• TEACHaR
• Volunteer Recruitment
• Men’s Case Management

For more information see https://www.anglicarevic.org.au/

Anglicare Victoria

Phone: 9896 6322

Location: Box Hill

Services include:

• Adolescent Support Programs (case management)
• Crisis Accommodation for Young People
• Drug & Alcohol Services
• Family Counselling
• Family Services
• Financial Counselling
• Foster Care Intake Services
• Foster Carer Recruitment & Training
• Kinship Care
• Lead Tenant Accommodation for Young People
• Men’s Behaviour Change Group
• Men’s Case Management
• Residential Care
• Springboard Leaving Care
• Youth Counselling
• Youth Mediation

For more information see https://www.anglicare.org.au/locations/box-hill/home-care

Uniting

Phone: 9724 2222

Location: Croydon

Services include:

• Families First
• Integrated Family Services
• Home-Start Scheme
• Parenting Assessment and Skills Development Service
• Starting Out, Strong Parents
• Strengthening Communities

For more information see https://www.unitingconnections.org.au/contact-us/office-listings/croydon

Uniting

Phone: 9871 0233

Location: Ringwood

Services include:

• Kindergarten Inclusion Support Service
• Preschool Field Officer Program

For more information see https://www.unitingconnections.org.au/contact-us/office-listings/ringwood

Uniting

Phone: 9704 8377

Location: Narre Warren

Services include:

• Child FIRST
• Clinical Services
• Families First
• Integrated Family Services
• Finding Solutions
• Finding Solutions Plus
• Reconnect
• School Focussed Youth Service
• Stronger Families

For more information see https://www.unitingconnections.org.au/contact-us/office-listings/narre-warren

Uniting

Phone: 9875 4222

Location: Blackburn

Services include:

• Child FIRST
• Integrated Family Services

For more information see https://www.unitingconnections.org.au/contact-us/office-listings/blackburn

Uniting

Phone: 5967 1882

Location: Upper Yarra Junction

Services include:

• Integrated Family Services

For more information see https://www.unitingconnections.org.au/contact-us/office-listings/upper-yarra-junction

Uniting Wesley

Phone: 8870 4070

Location: Ringwood

Services include:

• Foster care
• Lead tenant program
• Leaner driver mentor (L2P)
• Residential care
• Adolescent Support Program
• Adolescent Community Placement
• Crisis and Homelessness services
• Men’s Family Violence program
• Statewide Children’s Resource Program
• Community support including showers, laundry facilities, computers, mail service, visiting services such as Centrelink and community health nurses
• Eastern Homelessness Network
• Connecting Communities East
• Disability services
• Aged Care
• LifeLine
• Employment Services 

For more information see https://www.unitingwesley.org.au/

Uniting East Burwood

Phone: 9803 3400

Location: Burwood East

Services include:

• Emergency Relief
• NILS scheme
• Child, Youth and Family Services

For more information see https://www.vt.uniting.org/locations/east-burwood/

Uniting Harrison

Phone: Mount Waverley, 9051 3000

Location: Mount Waverley

Services include:

• Crisis assistance
• Family mediation
• Homelessness services
• Youth services
• Brokerage
• Affordable housing
• Tenancy Assistance and Advocacy program
• Private Rental Assistance

For more information see https://www.unitingharrison.org.au/

EACH

Phone: 1300 884 284 (central number)

Location: Multiple locations across the Eastern Metropolitan Region.

EACH provides an integrated range of health, disability, counselling and community mental health services including:

• Health and clinical services
• Counselling
• NDIS and My Aged Care
• Child and Family Services
• Family violence counselling
• Youth Services
• Mental health support

For more information see http://www.each.com.au/services/

Link Health & Community

Phone: Inner East 1300 552 509     
Phone: Outer East 1800 546 532

Link Health and Community provide an extensive range of services including:

• Primary care and health services
• Counselling
• Men’s Behaviour Change Program
• Community and social services
• Health promotion
• Service coordination

For more information see http://www.linkhc.org.au/services/

Victorian Aboriginal Child Care Agency (VACCA)

Phone: 8727 0200 

Location: Chirnside Park

VACCA offers a range of support services for families and children that promote the child’s growth and development focusing on positive parenting and family interaction.

The Early Intervention and Family Services (EI&FS) team work with families to promote family wellbeing, participation in the broader community and support increased access to other services.

The range of programs provided by EI&FS is varied and includes:

• Family Violence Program for Aboriginal women, young people and children who have experienced family violence including Child Focused Family Violence Service, outreach and case management
• Supported Playgroups
• Indigenous Parenting Support Service
• Aboriginal Stronger Families
• Aboriginal Family Restorations
• Aboriginal Family Led Decision Making
• Family Services
• Youth programs
• Emergency relief
• Housing and homelessness support

For more information see https://www.vacca.org/

Boorndawan Willam Aboriginal Healing Services

Phone: 9212 0200

Location: Lilydale

Services include:

• Aboriginal-specific family violence programs
• Family Violence Intensive Case Management
• Integrated Family Services
• Men’s Family Violence Programs including Men’s Behaviour Change Program, Men’s Case Management Program, Brokerage
• Cultural Healing Programs and Therapeutic demonstration Project
• Counselling
• Men’s Programs and Yarning Circles
• Koori Kids are Kool Kids

For more information see https://www.bwahs.com.au/

Access Health & Community

Central Intake Number: 1800 778 278
Camcare Camberwell: 9831 1900
Camcare Ashburton: 9831 1900
Ashburton: 9810 300
Box Hill, Doncaster East: 9810 300
Greythorn Community Hub: 9006 6590
Hawthorn: 9810 3000
Hawthorn Community House – Glenferrie Road: 9819 5758
Hawthorn Community House – Henry Street: 9819 2629
Hawthorn Community House – Occasional Care: 9819 2629
Hawthorn Headspace: 9006 6500
Manningham Men’s Shed: 9840 1681
MC2 Manningham City Square: 9810 3000
Richmond: 9810 3000
Templestowe Lower: 9810 3000

Access Health provide a wide range of services including:

• Dietetics and Nutrition
• Occupational Therapy
• Podiatry
• Physiotherapy
• Group Therapy
• Therapy Assistants Supporting Occupational Therapy and Physiotherapy Programs
• Speech Therapy
• Mental Health Supports
• Alcohol & Other Drugs Supports
• Activity Groups
• Men’s Shed
• Early Childhood Early Intervention
• Educational Supports

For more information see https://accesshc.org.au/

Doncare

Phone: 9856 1500

Location: Doncaster

A range of services including:

• Information and Emergency Relief
• Counselling
• Integrated Family Services
• Family Violence Prevention and Recovery
• Social Support for Seniors
• Op shops

For more information see https://doncare.org.au/

Mackillop Family Services

Phone: 1300 762 125

Location: Inner East

Services include:

• Cradle to Kinder (C2K). Access through Child FIRST

For more information see https://www.mackillop.org.au/

Australian Childhood Foundation

Phone: 1300 381 581

Location: Mitcham

Services include:

• The Trauma Recovery Centre based in Mitcham provides counselling for children and families residing in the EMR who have experienced abuse related trauma, including the experience of family violence, and/or have demonstrated problem sexual behaviour.
• ACF also provide trauma informed resources and training for professionals in the EMR. Learn more about Safe and Secure guide and training.

For more information see https://www.childhood.org.au/

Relationships Australia

Phone: 9725 9964

Location: Boronia

Services include:

• Family Violence Prevention, support and recovery services
• Men’s Behaviour Change Program
• Men’s Case Management Program
• Brokerage
• Counselling services

For more information see https://www.relationshipsvictoria.com.au/view-location/location/1

Relationships Australia

Phone: 9261 8700

Location: Kew

Services include:

• Counselling
• Single Session Consultations
• Family violence prevention, support and recovery services
• Men’s Behaviour Change Program
• Men’s Case Management Program
• Brokerage
• Pre-marriage Program
• Family dispute resolution
• Conciliation
• Professional training
• Relationship skills courses and programs
• Senior relationship services

For more information see https://www.relationshipsvictoria.com.au/view-location/location/4

Relationships Australia

Phone: 9261 8700

Location: Kew

Services include:

• Counselling
• Single Session Consultations
• Family violence prevention, support and recovery services
• Men’s Behaviour Change Program
• Men’s Case Management Program
• Brokerage
• Pre-marriage Program
• Family dispute resolution
• Conciliation
• Professional training
• Relationship skills courses and programs
• Senior relationship services

For more information see https://www.relationshipsvictoria.com.au/view-location/location/4

Children’s Resource Program, Uniting Wesley

Phone: 8870 4042

Location: Eastern Metropolitan Reigon

The Children’s Resource Program was developed to assist the homelessness sector in identifying and addressing the specific needs of children experiencing homelessness and family violence. The program provides a range of support to homelessness services in the EMR who work with children from families that may be homeless or at risk of homelessness. The program is state-wide with co-coordinators in each metropolitan region and in rural regions as well.

Services include:

• Information provision
• A specialist secondary consultation
• Children’s Brokerage program
• Co-facilitating workshops, activities, forums and participating in children-specific events and festivals
• Research and data collection
• Developing partnerships with Indigenous communities to raise the profile and support the specific needs of Indigenous children.
• Developing partnerships with CALD communities to raise the profile and support the specific needs of CALD children.

For more information see http://statewidechildrenresourceprogram.weebly.com/resources.html

Family Access Network

Phone: 9890 2673

Location: Box Hill

Services include:

• Homeless Support Services which include; Transitional housing, Private Rental Brokerage Program and Dual Diagnosis response
• Life Skills Program
• LGBTIQ specific services through Allsorts Response
• Children’s program

For more information see http://www.fan.org.au/

Salvocare Eastern

Phone: 1800 778 278 (central intake)

Location: Eastern Metropolitan Region

Salvocare Eastern provide a range of support and recovery services including:

• Alcohol and Other Drug Services
• Chaplaincy
• Homelessness support
• Youth Services
• Out of Home Care
• Employment Plus

For more information see https://www.salvationarmy.org.au/about-us/our-services/

Youth Support and Advocacy Service (YSAS)

Phone: 9890 7855

Location: Box Hill

YSAS provides a range of programs and services for young people aged 12 to 21 years who are experiencing significant problems related to their alcohol or drug use.

Services in Box Hill include:

• Youth outreach
• Youth support service
• Home based withdrawal
• AOD youth consultant
• Principal practitioner and the Supporting Health Education, Recreation and Personal Autonomy (SHERPA) program

For more information see https://www.ysas.org.au/

Anchor Inc.

Phone: 9760 6400

Location: Lilydale

Services include:

• Local entry point for housing support services
• Private rental brokerage
• Child and family services
• Youth Development Services
• Foster Care and Kinship Care Services

For more information see http://www.anchor.org.au/

Brighter Futures Transformation Pilot, to find out more see: https://melouteast.areapartnerships.vic.gov.au/community/outer-eastern-melbourne/brighter-futures-improving-outcomes-young-people

The Babes Project

Phone: 1300 140 212

Location: Kilsyth

Services include:

• Pregnancy and parenting support service

For more information see https://www.thebabesproject.com.au/

Upper Yarra Family Centre

Phone: 1300 368 333

Location: Yarra Ranges

Services include:

• Information and referrals for parents, young people and their families
• Maternal and Child Health
• Occasional Care
• Playgroup
• Early childhood Intervention
• Yarra Junction Toy Library

For more information see https://www.yarraranges.vic.gov.au/Community/Family-children/Family-childrens-centres/Upper-Yarra-Family-Centre

Healesville Indigenous Community Services Association

Phone: 5962 2940

Location: Healesville

HICSA is a culturally affirming organisation that provides a central point of contact for community members, both indigenous and non-Indigenous, to gather information and access services and programs that are focused on building a healthy, strong and skilled community.

Services include:

• Children
• Youth
• Driving Deadly and safe
• Women’s Business
• Men’s Business
• Elders
• Community Wellbeing

For more information see https://hicsa.org.au/

Benwerren

Phone: 5967 1021

Location: Yarra Junction

Services include:

• Respite accommodation for women and children

For more information see http://www.benwerren.com.au/

Inspiro Community Health Services

Phone: 9028 0153 (central number)

Location: Lilydale, Belgrave, Healesville

Services include:

• Health services
• Services for people living with a disability
• Services for children and youth
• Family violence counselling
• Services for older people
• Carer services
• Services for refugees
• Services for Aboriginal communities

For a complete list of services see https://www.inspiro.org.au/our-services

Local Council Services

Services include:

• Information and Referral
• Youth services
• Family and Child Services
• Disability Support Services
• Maternal and Child Health Services

Aged Care Services

Yarra Ranges Council: 1300 368 333
Knox City Council: 9298 8000
City of Whitehorse: 9262 6333 
City of Monash: 9518 3555
City of Boroondara: 9278 4444
Maroondah City Council: 1300 88 22 33
Manningham City Council: 9840 9333

For more information see https://www.viccouncils.asn.au/what-councils-do/council-services

Maternal and Child Health

Maternal and Child Health services provide free support for children’s development, growth, nutrition and general wellbeing from birth to school age.

For more information see https://www.melbourne.vic.gov.au/community/health-support-services/for-my-family/Pages/maternal-child-health.aspx

Maternal and Child Health Manningham

Bulleen: 9840 9188
Doncaster East (Tunstall): 9840 91199
Doncaster East: 9840 9199
Doncaster: 9840 9188
Lower Templestowe: 9840 9188
Blackburn South: 9878 6856
Warrandyte: 9840 9199

For more information see http://www.manningham.vic.gov.au/maternal-and-child-health-service

Maternal and Child Health Maroondah Locations

Arrabri Community House, Bayswater North: 9294 7520
Croydon: 9727 5306 or 9726 6157
Croydon Central: 9294 5540 or 9294 5541
Norwood Family and Children’s Centre Ringwood: 9298 4530 or 9298 4531
Ringwood East: 9879 6583
Ringwood North: 9876 3307 or 9879 0854 or 9876 714
Tarralla, Ringwood East: 9294 7510 or 9294 7513

For more information see http://www.maroondah.vic.gov.au/Community-support-services/Children-and-families/Maternal-and-child-health

Maternal and Child Health Boroondara

Phone: 9278 4606

Locations:

• Balwyn 
• North Balwyn 
• Minifie Park 
• Canterbury 
• Greythorn 
• North Kew 
• Surrey Hills 
• East Kew 
• South Camberwell 
• South Hawthorn
• Glen Iris East
• Ashburton

For more information see https://www.boroondara.vic.gov.au/community-support/children-and-families/maternal-and-child-health-service

Maternal & Child Health Monash

Phone: 9518 3662 (central number)

Locations:

• Chadstone
• Wheelers Hill
• Clayton
• Oakleigh East
• Glen Waverley
• Mulgrave
• Oakleigh
• Pinewood Mount Waverly
• Springvale

For more information see https://www.monash.vic.gov.au/Services/Children-Family/Maternal-Child-Health/Maternal-Child-Health-Centres

Maternal & Child Health – Knox

Phone: 9298 8741 (central number)

Locations:

• Wantirna
• Bayswater
• Bayswater North
• Ferntree Gully
• Knoxfield
• Rowville
• Wantirna South
• Boronia
• Ferntree Gully

For more information see http://www.knox.vic.gov.au/maternalchildhealth

Maternal & Child Health Yarra Ranges

Phone: 1300 368 333 (central number)

Locations:

• Badger Creek
• Belgrave
• Chrinside Park
• Coldstream
• Healesville
• Lilydale
• Monbulk
• Montrose
• Mooroolbark
• Mount Evelyn
• Selby
• Upwey
• Wandin North
• Warburton
• Woori Yallock
• Yarra Glen
• Yarra Junction

For more information see https://www.yarraranges.vic.gov.au/Community/Family-children/Maternal-child-health

Pronia (Previously known as Australian Greek Welfare Society LTD)

Phone: 8560 4444

Location: Oakleigh

Services include:

• Aged Care
• Child Care
• Community Education and Training
• Disability Services
• Family and Community Services
• Newly Arrived Greek People Project
• MAZI Palliative Care Project
• Family Violence and Elder Abuse Casework

For more information see http://www.pronia.com.au/

Craig Family Centre

Phone: 9885 7789

Location: Ashburton

Services include:

• Children’s programs
• Neighbourhood House Programs including community programs, disability programs, homework support group, Boroondara Youth Foundation, the Edge Community Fund.

For more information see http://craigfc.org.au/childrens-services/

Aurora Early Intervention Program

Phone: 8878 9878

Location: Blackburn South

Services include:

• Support service for Children with disabilities and their families.

For more information see https://www.auroraschool.vic.edu.au/early-intervention

Aurora School

Phone: 8878 9878

Location: Blackburn South

Services include:

• Early education and early intervention Program Services for deaf and deafblind children and their families.

For more information see http://www.auroraschool.vic.edu.au/

Eastern Health

Phone: 1300 342 255

Eastern Health provide a wide range of health and community services across multiple locations in the EMR. These include:

• Aboriginal Health
• Outpatient and Specialist Clinics
• Eastern Centre Against Sexual Assault
• Allied Health Services
• Maternity Services
• Mental Health Services
• Language Services
• Imaging Service
• Pathology
• Alcohol and Drug Treatment

For more information see https://www.easternhealth.org.au 

Headspace

Headspace Knox, Wantirna South: 9801 6088

Headspace Hawthorn: 9006 6500

Services include:

• Youth mental health service

For more information see https://headspace.org.au/?gclid=EAIaIQobChMI7eLglber4wIVGAkrCh3LzQvNEAAYAiAAEgIpd_D_BwE

Fusion Oakleigh Youth and Community Centre

Phone: 9579 3955

Location: Hughesdale

Services include:

• Recreational Groups
• Mothers’ Group
• Drop-in Centre

For more information see https://fusion.org.au/

Kids Helpline

Phone: 1800 551 800

Services include:

• Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.

For more information see https://kidshelpline.com.au/

Family Relationship Advice Line

Phone: 1800 050 321

Services include:

• National telephone line that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.

For more information see https://www.familyrelationships.gov.au/talk-someone/advice-line